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Thursday, April 7 • 1:10pm - 2:00pm
Daring to Dream: 'Managing Up' and Demonstrating Value through Monthly Metrics

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Benchmarking is a structured process improvement tool that can be used internally to measure specific metrics over time. Learn the process of developing continuous quality assessment tools, such as surveys and the selection of metrics. Customer service and quality assessment surveys will be discussed; 65 metrics will be revealed. The methods used to communicate with leadership will be described including utilizing a scorecard and meeting with leadership. Explore how data can be presented and reported to wow administrators and influence funding

avatar for Martha Earl

Martha Earl

Director, University of Tennessee Preston Medical Library
Library leadership, reference, instruction, EBM, consumer health, outreach

Sandy Oelschlegel

University of Tennessee Graduate School of Medicine

Thursday April 7, 2016 1:10pm - 2:00pm
Salon 6

Attendees (30)